I really like
The Consumerist and I’ve read it for years and often find that it is entertaining and enlightening. They have stories about all sorts of interesting things, but sometimes they print letters from people who are complaining about something about their consumer experiences and just publish them and the company’s responses and let the masses give their opinions.
Today they had one of those letters!
However, instead of having you go over there and read the comments (comments are hit or miss and usually suck, but weren’t too bad on this one), I’ve decided to just analyze the letter, FJM style!
(FJM stands for
Fire Joe Morgan, a sports website that is now defunct, but who’s influence lives long on the internet, especially when people analyze and mock what someone has written line-by-line.)
First off …Yes, this is first, we understand because you have it as the very first thing in your letter. I’m glad you pointed out that the first point in your letter is the first one and not actually the second one, because that would be confusing.
…I want to say that my family and I shop at SuperTarget weekly for groceries and other household items. Note for later: They do their grocery shopping at SuperTarget weekly, which means they probably don’t go other places.
However after the incident tonight at our local SuperTarget we will be shopping elsewhere. They had made a conscientious decision to shop at SuperTarget for some reason, maybe for prices, maybe for convenience, maybe for selection? As they state, they are loyal Target (errr…SuperTarget) customers who clearly prefer that store over others. What horror could have driven them elsewhere?!?!
Our youngest daughter was out of diapers so after dinner we made a trip to our local Target. Now we get to the “giving way to much information in a complaint letter” part….
While there we let our two daughters, ages 2 and 4, Oh, sucks to have kids at that age. So much work! Seriously. Babies ain’t nothing because kids that age are always getting into things, not listening, running around, and need constant supervision. Heck, our oldest are five and they are still a bit much to take to the store sometimes.
look at the toys in the toy section while we were looking at printer ink...I thought you were getting diapers?
...a few aisles over... Whaaaaat?!?!? Wait, you have a four year old and a freaking two year old and you leave them alone in a toy department a FEW AISLES OVER? Really, when most people say ‘a few’ they are usually downplaying things, so they were AT LEAST a few aisles away from their kids. Their two and four year old kids. Jesus Christ! What could they do that could possibly justify leaving your kids so far from you?
...but within eyesight of our daughters.OH! You were far away from them, but you could sort of see them. Alone. In a store. A SuperTarget that is probably full of people.
So the question I had when reading this was: What could have happened that caused them to complain? Was their an attempted abduction? Were the kids hurt? Did something happen that was actually a bad thing?
While I was watching my daughters Again he tries to justify is leaving his TWO and FOUR year old daughters alone by saying he was ‘watching’ them. When someone is lying they tend to try to emphasize little things that sound like something they are not.
I saw an elderly employee walk to themUh oh, I really hope this doesn’t turn into a Deep End of the Ocean style story….
and rudely tell them not to touch the toys unless they planned to buy them.Aaaaand, that is really it. They are complaining because they left their kids alone in a toy store and an employee’s tone of voice was mean.
I don’t even believe Which means you don’t know…
my kids were touching the toysBecause, you know, two and four year olds would NEVER touch toys in a toy aisle, especially when they are not supervised.
when he spoke rudely to them Again, they are stressing the rudeness, because that is the worst thing about this. A lot like the time some idiot rear ended my car while I was stopped yielding to an ambulance. I started cussing her out when she asked me to not cuss around her children. I mean, she just put her kids life at risk and she is worried about my language? People are messed up.
but even so it frightened my oldest and sent her running and crying to me.GOOD! Seriously, if a stranger talks to your kids when you leave them alone in a strange place, they SHOULD come crying to you. Also, you now had a two year old by herself many aisles away from any family member. Great job!
After witnessing this incidentBut you didn’t really witness it. You sort of did, but you didn’t know what your kids actually were doing.
we immediately went to the front of the store and requested to speak to the manager.Did you ever stop to get the diapers?
She appeared a few minutes later and I told her what happened and how frightened my daughter was. How dare my child be frightened when left alone and approached by a stranger!
She apologized and said she would speak to the disgruntled employee. Nothing about this encounter seemed to indicate that the employee was disgruntled. Put Roget’s down.
Though from her tone of voice and the fact that she walked the opposite way from where the disgruntled employee was at the time I don’t think she took my complaint seriously.What was she supposed to do? Fire the employee? She’d have to file paperwork and explain why probably, and then have to hire another person while still staffing that position until the person is hired and trained. Berate the employee in front of you? That’s a good way of getting HER fired. Should she have given you free toner ink? Toys? Diapers? Seriously, didn’t you need diapers?
As we were leaving the store my wife tried to comfort our 4 year old and let her know she did nothing wrong. I agree, the kid did nothing wrong; it was all the parents’ fault.
My 4-year-old responded by saying from now on we should buy our groceries at a normal grocery store. Wait….I thought you went to SuperTarget EVERY WEEK for groceries? When did your kid know that there were other grocery stores? And really, does your four year old know the qualitative difference between a SuperTarget and a Kroger? Does she think “Hmmm….while they both have the same types of food, ‘normal’ grocery stores don’t have as much non-food. Unless you are in some of the aisles. Or it is a Kroger. Or Walmart.”
Hearing this caused my wife to start crying seeing that her 4 year old was too frightened to enter Target again because of this incident.Ok, I’m married to a weeper, so I know what it is like to have a wife that cries at little things, but even I cannot believe your wife cried because you daughter didn’t want to come back to Target (wait, didn’t you make a big deal to emphasize it was a SuperTarget earlier?).
I am now writing to you,Yes, we know. You know how? Because we have a LETTER from you. No need to narrate.
the corporate office and posting my letter to the Consumerist.com, Which is where we find this over-written chronicle of bad parenting and entitlement.
in hopes that you will take this complaint seriously and take action against this employee before he frightens more childrenBecause old people are scary
and causes you to lose more loyal customers.Was your loyalty really based on the fact that you could leave your children unattended without them being scared?
If your policy in the toy section is in fact, “Do not touch unless you plan to buy!” then you should remove all action toys with the TRY ME buttons Are you saying the only reason you kids were touching the toys (which you swore they were not) was because your two and four year old could actually read the buttons? I imagine the children (probably named Isabella and Madison) had a conversation like this:
“Oh Isabella, dearest sister of mine, I know we shan’t be allowed to handle such lovely playthings that are boxed and arranged in a manner that is both pleasing and functional, but I yearn to! What ever shall we do?”
“Oh Madison, I too have pondered my long two years of life over such quandaries, and after long meditation and consultation with children who pee-pee in the potty, I have come to the only logical and suitable conclusion! We should, nay, we must, touch these because, as you can easily read on the tag script, it says to ‘try me’. Would ever a reasonable child of our age, an age old enough to be free of the shackles of parental supervision, be foolish enough not to take use of such an offer? I say nay!”
“Bella, such truer words of wisdom were never spoken! I, also, have read every gilded letters on these splendid aisles of wonder and, forsooth, have concluded that they also want us to ‘try’ them. Should this account for every toy and every box, even those that do not have such an invite on them?”
“Your question evokes such stirring of conflicting arguments in my head, but those cannot overcome the fact that some toys desire us to ‘try’ them. As such, we can only do the sane, rational, and most mature actions; we will play with these toys!”
“Bella, do not we also need diapers, or will Mother and Father leave us to look at NASCAR hats?”because they are tempting children to touch them and that is not what you want.Not keeping your kids from touching the the toys is probably the bigger cause of them touching the toys. They are kids. Kids like to touch toys. You need to keep them from doing that.
Needless to say, this person is an idiot who was not doing his job well as a parent. Yes, I will judge you! You are a bad parent who feels that Target owes you something. I think Target isn’t the store for you, you seem more of a Walmart kind of family.